Terms & Conditions

Introduction and Scope

Welcome to SpinStag Casino (spinstag.co). These Terms and Conditions (hereinafter referred to as "T&Cs") govern your use of our website, mobile applications, and all gambling services offered thereon. By accessing or registering an account with SpinStag Casino, you expressly agree to these T&Cs, our Privacy Policy, and all applicable legal regulations.

This agreement is primarily directed at users residing or habitually residing in Canada, taking into account relevant provincial gaming regulations and oversight by the appropriate Canadian regulatory authorities (such as the Alcohol and Gaming Commission of Ontario (AGCO) for Ontario players or equivalent provincial bodies).

If you have any questions or concerns, you can contact our customer support team at any time via email at [email protected].

Eligibility and Account Rules

2.1 Registration Requirements

  • Minimum Age: Use of SpinStag Casino's offerings is strictly limited to individuals of legal age who have reached the age of 19 (or 18 depending on the province or territory of residence). Minors are strictly prohibited from registering and using the platform.
  • Residency: The offering is tailored to individuals residing in Canada. Players must provide their real place of residence during registration.
  • Personal Account Management: Each individual may maintain only a single account (individual account) with SpinStag Casino. Multiple accounts will be blocked, and funds may be confiscated.

2.2 Verification (KYC) and Identity Checks

To comply with applicable anti-money laundering laws and to protect minors, SpinStag Casino is obligated to verify the identity of every player.

  • Players must provide accurate personal data (full name, date of birth, current address).
  • We reserve the right to request official documents at any time (government-issued photo ID, passport, proof of address, and proof of the source of funds).
  • Until verification is successfully completed, deposits, withdrawals, and game participation may be restricted or suspended.

Deposits, Limits, and Responsible Gambling Systems

3.1 Deposit Limits

In accordance with responsible gaming standards and player protection tools, SpinStag Casino allows players to set voluntary daily, weekly, or monthly deposit limits to manage their gaming budget safely.

3.2 Payment Methods

  • All deposits and withdrawals must be processed through verified payment accounts registered in the name of the player (e.g, Interac, major credit cards like Visa and Mastercard, iDebit, InstaDebit, or approved e-wallets).
  • Anonymous payment methods or unauthorized payment instruments are not permitted.

3.3 Self-Exclusion and Player Protection

  • SpinStag Casino supports comprehensive self-exclusion tools and player protection measures aligned with Canadian responsible gaming standards.
  • Individuals who have opted for self-exclusion are barred from participating in gaming activities on spinstag.co for the duration chosen.
  • Automated system checks ensure that active deposit limits and self-exclusion periods are strictly enforced.

Bonuses, Promotions, and Wagering Requirements

4.1 General Bonus Rules

  • Bonuses and promotions from SpinStag Casino are subject to specific terms and conditions, which are outlined separately for each promotion.
  • As a rule, only one welcome bonus or promotional bonus is awarded per household, IP address, and person.

4.2 Wagering Requirements

  • Bonus funds and free spin winnings must be wagered in accordance with the promotional terms before any withdrawal can be made.
  • Online slots and other casino games contribute toward wagering requirements as specified in the individual bonus terms. Bonus offers must not circumvent fair play policies.
  • In the event of bonus abuse or fraudulent intent, SpinStag Casino reserves the right to cancel the bonus, forfeit resulting winnings, and close the account.

Responsible Gambling can be addictive. SpinStag Casino is actively committed to player protection and offers various tools to prevent problematic gambling behavior:

  • Self-Exclusion and Breaks: Players can set temporary time-outs (e.g, 24 hours) or permanent self-exclusion directly within their account section or via customer support.
  • Customizable Limits: In addition to standard account controls, players can set their own daily, weekly, or monthly loss and wagering limits.

If you or someone you know is affected by gambling problems, you can find professional and anonymous help through the following recognized organizations in Canada:

  • Problem Gambling Helpline: Free and anonymous 24/7 support (such as ConnexOntario at 1-866-531-2600 or equivalent provincial support lines, www.gamblingtherapy.org).
  • Local Support Services: Provincial addiction and mental health counseling services.

Anti-Money Laundering (AML) and Fraud Prevention

  • SpinStag Casino does not tolerate any activities related to money laundering (Anti-Money Laundering, AML) or terrorist financing.
  • Every transaction is monitored. Suspicious transactions, deposits without economic substance, or attempts at collusion between players will be reported to the relevant law enforcement and regulatory authorities.
  • Accounts of players who violate AML regulations will be suspended immediately, and funds may be frozen pending the outcome of investigations.

Limitation of Liability and Force Majeure

  • SpinStag Casino operates the platform within the scope of technical availability. We assume no guarantee for uninterrupted accessibility, server outages due to force majeure, network failures, or technical disruptions outside our direct control.
  • SpinStag Casino is not liable for losses caused by improper use of the account by the player or by third-party attacks on the player's device.

Complaints Procedure and Dispute Resolution

8.1 Customer Service and Internal Complaints

For complaints or issues regarding your account, deposits, or game procedures, please first contact our support team via email at [email protected]. We strive to review and respond to every complaint within a maximum of 14 days.

8.2 Dispute Resolution

If a dispute cannot be resolved amicably through our customer support, players have the right to seek assistance from relevant alternative dispute resolution bodies or regulatory authorities applicable to Canadian players.

Changes to the T&Cs

  • SpinStag Casino reserves the right to update these T&Cs at any time to reflect legal changes, regulatory requirements, or business adjustments.
  • Players will be informed of significant changes to the T&Cs in a timely manner via email or upon their next login. Continued use of the website after the changes take effect constitutes acceptance of the new terms.