Terms & Conditions

Introduction and Scope

Welcome to SpinStag Casino (spinstag.co). These Terms and Conditions (hereinafter "T&Cs") govern your use of our website, mobile applications, and all gambling services offered therein. By accessing or registering an account with SpinStag Casino, you expressly agree to these T&Cs, our Privacy Policy, and all applicable statutory regulations.

This site operates under an MGA licence and is not regulated by the UK Gambling Commission.

If you have any questions or uncertainties, you can contact our customer service at any time via email at [email protected].

Eligibility and Account Rules

2.1 Registration Requirements

  • Minimum Age: The use of SpinStag Casino's offerings is strictly restricted to adults aged 18 and over. Registration and use by minors are strictly prohibited.
  • Residence: The offering is aimed at individuals residing in the United Kingdom. Players must provide their true residential address during registration.
  • Personal Account Management: Each person may only maintain a single account (individual account) with SpinStag Casino. Multiple accounts will be suspended, and balances may be confiscated.

2.2 Verification (KYC) and Identity Checks

To comply with statutory anti-money laundering regulations and protect minors, SpinStag Casino is obligated to verify the identity of every player.

  • Players must provide accurate personal data (full name, date of birth, current address).
  • We reserve the right to request official documents at any time (photo ID, passport, proof of address, as well as proof of source of funds).
  • Until verification is successfully completed, deposits, withdrawals, and game participation may be restricted or suspended.

Deposits, Limits, and Self-Exclusion Systems

3.1 Deposit Limits

SpinStag Casino provides tools that allow players to set personal deposit limits in accordance with UK responsible gambling standards to ensure safe play.

3.2 Payment Methods

  • All deposits and withdrawals must be processed through verified payment accounts registered in the name of the registered player (e.g, Visa, Mastercard, Debit Cards, Apple Pay, PayPal, or bank transfers).
  • Anonymous payment methods or cryptocurrencies are subject to strict compliance and regulatory standards.

3.3 Self-Exclusion and Gamstop

  • SpinStag Casino is integrated with GAMSTOP, the UK's national online self-exclusion scheme. Note that this scheme does not cover this site: registering with it does not block an account here.
  • Individuals registered as self-excluded on GAMSTOP are excluded from participating in gaming operations on spinstag.co.
  • Automated checks are performed to ensure compliance with player protection mandates.

Bonuses, Promotions, and Wagering Requirements

4.1 General Bonus Rules

  • Bonuses and promotions from SpinStag Casino are subject to specific terms and conditions, which are listed separately for each promotion.
  • As a rule, only one welcome bonus or promotional bonus is granted per household, IP address, and person.

4.2 Wagering Requirements

  • Bonus funds and free spins winnings must be wagered in accordance with the promotional terms before a withdrawal can be made.
  • Strict limits apply to promotional play in line with responsible gambling standards. Bonus offers must not undermine these provisions.
  • In the event of bonus abuse or fraudulent intent, SpinStag Casino reserves the right to forfeit the bonus and resulting winnings and to close the account.

Responsible Gambling can be addictive. SpinStag Casino is actively committed to player protection and offers various tools to prevent problematic gambling behavior:

  • Self-Exclusion and Breaks: Players can set up temporary timeouts (e.g, 24 hours) or a permanent self-exclusion directly in their account section or via customer support.
  • Configurable Limits: Players can set custom daily, weekly, or monthly loss and deposit limits.

If you or someone you know is affected by gambling problems, you can find professional and anonymous help from the following recognized organizations in the United Kingdom:

  • GamCare: Free and confidential support via the National Gambling Helpline on 0808 8020 133 or via live chat at www.gamcare.org.uk.
  • BeGambleAware: Information and support at www.begambleaware.org.

Anti-Money Laundering (AML) and Fraud Prevention

  • SpinStag Casino does not tolerate any activities related to money laundering (Anti-Money Laundering, AML) or terrorist financing.
  • Every transaction is monitored. Suspicious transactions, deposits without economic background, or attempts at collusion between players will be reported to the relevant law enforcement and regulatory authorities.
  • Accounts of players who violate AML regulations will be suspended immediately, and funds may be frozen pending the completion of investigations.

Limitation of Liability and Force Majeure

  • SpinStag Casino operates the platform within the scope of technical availability. We accept no guarantee for uninterrupted accessibility, server outages due to force majeure, network failures, or technical disruptions outside our direct control.
  • SpinStag Casino is not liable for losses caused by improper use of the account by the player or by third-party attacks on the player's end device.

Complaints Procedure and Dispute Resolution

8.1 Customer Service and Internal Complaints

For complaints or issues regarding your account, deposits, or gameplays, please first contact our support team via email at [email protected]. We endeavor to review and respond to every complaint within a maximum of 14 days.

8.2 Alternative Dispute Resolution

If a dispute cannot be resolved amicably through our customer service, players have the right to refer the matter to an independent Alternative Dispute Resolution (ADR) body approved for gambling disputes.

Changes to the T&Cs

  • SpinStag Casino reserves the right to update these T&Cs at any time to reflect legal changes, regulatory requirements, or business adjustments.
  • Players will be informed of significant changes to the T&Cs in a timely manner via email or upon their next login. Continued use of the website after the changes take effect constitutes acceptance of the new terms.